A Birmingham hotel staff member is being featured in a nationwide TV advertisement campaign for Premier Inn, who plucked him from one of their 750 UK hotels to star in the feature.

Ross Mallard, who works at the Premier Inn in Birmingham’s New Street was selected to join five lucky winners appearing in the hotel chain’s new series of promotional TV spots throughout this month.

According to representatives from the UK’s largest hotel brand, “Ross was chosen following a rigorous internal audition process, where his personality and dedication impressed a panel of judges”.

Ross Mallard, Assistant Operations Manager at the Birmingham New Street Premier Inn hotel (left), with members of his teamRoss Mallard/Twitter
Ross Mallard, Assistant Operations Manager at the Birmingham New Street Premier Inn hotel (left), with members of his team

Asked to recount his favourite guest service story, the city centre based Assistant Operations Manager said, “When a guest came down to reception in a panic after forgetting his trouser belt and had an important meeting to go to, I gave him mine on the spot! It felt great to help out a guest in need.”

In the advert, Mallard takes on the role of a Breakfast Assistant serving the main stars of the advert as they prepare for the day ahead. Ross will be joined by fellow Premier Inn team member, Jessica Lloreen White from Tewkesbury and the two will appear alongside the stars of the film; Chapman and Steele.

“I am so proud to have been chosen, and I loved being part of the experience as a whole. It gave me a new perspective on the work involved in creating an advert, and I would definitely love to give acting a go again!”

Ross Mallard from the Birmingham New Street Premier Inn hotel, as featured in the sparkly new  ad campaign for the brandPremier Inn/YouTube
Ross Mallard from the Birmingham New Street Premier Inn hotel, as featured in the sparkly new ad campaign for the brand

WATCH THE ADVERT FEATURING ROSS MALLARD BELOW:

Since late 2007, Dudley-born comedian Lenny Henry has been the regular face of Premier Inn hotel adverts.

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